In today's dynamic healthcare landscape, understanding and nurturing employee satisfaction is paramount. The invaluable data derived from staff satisfaction surveys enables health centers to drive positive change, optimize policies, and bolster employee retention. While some organizations have initiated these surveys, many seek guidance to initiate or enhance their process. This interactive session will delve into the essential steps of conducting staff satisfaction surveys, explore effective question strategies, and provide best practices for harnessing survey results to drive meaningful improvements in employee satisfaction.

The WVPCA is excited to continue partnering with The Healthy Workforce Institute, this time to bring you a presentation from Diane Salter, "How to Have Difficult Conversations with Difficult People"! Navigating difficult conversations is an essential skill for healthcare professionals to possess to build healthy work cultures.

The WVPCA and West Virginia Department of Health are collaborating to offer you a training regarding upcoming changes to the requirements and guidance for storing and administering state-funded vaccines for School-Based Health Centers in the 2024–2025 school year.

The WVPCA is collaborating with WellCheck to bring you a webinar focused on teaching you how to transform your paper-based enrollment procedures into a seamless digital process. This webinar offers practical insights and strategies for streamlining student enrollments and efficiently collecting consents using the WellCheck application.

The West Virginia Primary Care Association invites you to our second annual School-Based Health Conference, which has been themed, "WV School-Based Health Centers—Where Community and Health Connect: Serving the Whole Child". Held on June 13th at The Charleston Coliseum and Convention Center in Charleston, WV. This all-day event will focus on serving the whole child by bringing together community health center professionals and stakeholders to share best practices on student health and well-being.

Join the West Virginia Primary Care Association in an exclusive, full-day training event, in collaboration with Totier Telehealth Partners and the national School-Based Health Alliance, as we delve into the essential components of implementing telehealth services.

Dealing with disruptive behavior is one of the most challenging aspects of working in healthcare. Leaders and their teams are often heard saying, "If only everyone could get along, my job would be so much easier.” Yet, it's rare that an organization provides leaders and their teams with the skills and tools they need to address incidents of bullying and incivility. And, it's rare that all employees get along 100%, even in high functioning, professional work cultures.

Attackers are taking advantage of traditionally unsecure medical devices and using these devices as a pivot point within an organization’s network. This can jeopardize patient safety by affecting operations in an unintended manner. This session will cover common weaknesses in medical devices, and strategies for securing devices connected to an organization’s network. In addition, this session will also help participants create their "Playbook" in the event a device is compromised.

Physical loss of equipment could result in significant losses for a healthcare organization. Equipment requires safeguards to protect the sensitive data to prevent unauthorized access, dissemination, and use. This session will cover best practices in securing critical equipment and devices within an organization and walk participants through a structured discussion to ensure participants are able to create a "Playbook" in the event equipment is lost or stolen.

Please join the WVPCA and ArchProCoding, who have partnered to deliver a training, Overview of Clinical Documentation, Coding and Billing for Community Health Clinical Providers, which will focus on medical documentation, coding and billing.

Ransomware is a form of extortion software that can lock computers or systems and then demand a ransom for its release. The software is usually installed as part of a successful phishing attach on the organization. Based on the latest IBM Security and Ponemom Institute study, it's estimated that a ransomware attack can cost an average of $4.62 million per incident. This session will cover trends in ransomware, including considerations for business continuity planning. It will also provide a structured discussion to help participants develop their "Playbook" for a ransomware attack.

Social engineering attacks, commonly thought of as phishing, are a form of psychological manipulation that tricks users into making security mistakes or giving away sensitive information. It relies on human error, instead of vulnerabilities in software and operating systems. Social engineering attacks can stem from external sources or involve employees internal to the organization. Phishing attacks are the leading cause of healthcare breaches, and can be used to steal user credentials, sensitive data, or deliver malware into the environment. With the increasing threat to our healthcare organizations, this session will cover the social engineering trends and walk participants through a structured discussion to identify specific strategies to build a targeted response or “Playbook” to a social engineering attack.

This two-hour, virtual incident response workshop is a hands-on learning event designed to address common threats and provide a framework to execute a successful response to incidents. You will receive an overview of incident response requirements and best practices, review sample incident response materials and trainings, be a part of interactive response scenarios that test your readiness, and review lessons learned from this session.